• Leonie M
  • Other
  • Last/current workplace: Big Picture Research
  • 49 years old from Auckland, AKL

Introduction

Hi, I'm keen for a full time job. Willing to learn & up skill. I have a lot of knowledge & experience to bring to any company. I'm super reliable, great work ethnics & a very hard worker.

Employment History

  • Big Picture Research

    • Nov 2015 - Current
  • Massey University House

    • Oct 2015 - Current
    • Jan 2012 - Sep 2015
    • Jan 2006 - Jan 2012
    • Jan 1999 - Jan 2006
    ? - Colmar Brunton Home Based and Call Centre Interviewing Skills • Confident at all aspects of interviewing. Both Market Research & Social Research, very passionate in this industry, high quality work. Interacted with Businesses in all industries, Residential studies as well as interacting with the Farming Industry. • Customer Service-Outbound calling mainly, both residential & business & also the Farming Industry so a lot of knowledge & experience. • Staff management - running the call centre, job management, rosters, call outcomes, quality management. High quality data checking. Validating Interviewers work, briefing & training. Learnt to calculate how many staff needed to put on each job live in the Call Centre, also calculating when to order or recognising when & if numbers need to be loaded in order to complete the job by the deadline. • *Computer Skills- Using Microsoft Word and Excel, for all templates, rosters, time sheets • Work Hard, learn quickly & super reliable. • Recruiting for face to face focus groups so have developed great listening skills & picking up details. Staying neutral in order to collect the right data & so to recruit the right people needed as you don't want to bias anyone's thoughts or answers as you are recruiting or administering a survey. • Training staff on response rate jobs-How to minimise refusals & learning to turn prior refusals in to survey's. Also training staff on correct administering practices & how to stay professional & neutral. Learnt how important is to be efficient with each job that you are working on as each job has a cost factor so when running a Call Centre you must make sure you have staff that are highly productive, use initiative & common sense & you will get these results if you train your team well from the beginning point of employment & provide ongoing support in order to get high quality data & high productivity. • Deadlines-Remembered all deadlines & make sure you have staff & sample to complete all jobs before the actual finish date.

Skills

  • Other