• Atalua F
  • Customer Service Team Leader, Store Manager, Retail Sales Assistant, ... more
  • Last/current workplace: Oceanic Communications Ltd
  • 47 years old from Auckland, AKL

Introduction

Hi, I am a down to earth person, flexible and easy to mingle with any one of any age, ethnicity and from all walks of life. Always keen to meet and talk with people to assist them achieving what they want as customers, treating everyone with no difference and as KING/QUEEN! With my personality, experience and skills, work ethic, performance driven as few to name, I will definitely have no problem solving all problems associated with the vacant post of "Part Time Team Member (Ohehunga)" while adding value to the OneShift. Plus my love of fashion is a bonus!

Employment History

  • Oceanic Communications Ltd

    • Mar 2008 - Mar 2015
    • ensure that customers' needs are met at all time • ensure customer complaints are handle with care and as high priority • ensure stock replenishment, stock movement, and stock merchandising are always on the top of the list • ensure that all KPI's are achieved Key achievements • customer satisfaction • achieved of division's KPI's • operated within the budget
  • Tonga Cooperative Federation Ltd

    • Mar 1998 - Oct 2007
    Tonga Mar 1998 - Oct 2007 Responsibilities: • ensure sales target are met • ensure that right goods and services are ordered at the best price, at the right time, from the right supplier • ensure stock are replenished on a timely manner, eliminating over stock and out of stock • responsible for supervision of retail outlets staff • source new suppliers, new products, and substitute from time to time • deal with suppliers on trading terms, discount, commission, promotion, and samples • negotiate with shipping lines for best sea freight • responsible for clearing of all overseas orders from the wharf to the warehouse, using the right procedures by liaising with the Quarantine and Customs Departments. • ensure that all stock is handled with care, stored and rotated effectively using FIFO
  • Progressive Enterprises

    • Nov 1996 - Jan 1998
    (Merchandising Department) while studying full time at the University of Auckland • Assisted with the clerical works • Responded to customers and stores, enquiries by phone and in writing • Entered data into computerised systems and sent out invoices and complaints to suppliers • Audited price lists from suppliers and entered into the system Key achievements • No customer complaints • Accuracy at all times
  • logo

    McDonalds

    • Jan 1995 - Aug 1996
    worked part time, serving customers while studying full time at the University of Auckland Key achievements • Was crew member of the month, June 1996 • No customer complaints

Skills

  • Warehouse Logistics
  • EFTPOS
  • Shop Assistant
  • Retail Management
  • Merchandising and visual merchandising
  • Point of Sale
  • Cash Register Operation
  • Budgeting
  • Stocking and Inventory
  • Staff Management and Supervising
  • Customer Relationship Management (CRM)
  • Front of House Duties
  • Communication Skills
  • Customer Service
  • General Management
  • Time Management

Education History

  • University of Auckland

    • Mar 1995 - Nov 1997
    University of Auckland, Auckland, New Zealand Mar 1995 - Nov 1997 Bachelor of Arts (BA) Training/Workshops:
  • Auckland Institute of Studies current

    • From Mar 2015 - Current
    Auckland Institute of Studies (AIS), Auckland, New Zealand Mar 2015 - Present Master of Business Studies (MBA)

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver