• Adam N
  • Marketing Assistant
  • Last/current workplace: Predator Nutrition
  • 32 years old from Auckland, AKL

Introduction

Hi there. Well where do I start. I'm a keen fitness enthusiast qualified in Level 3 Personal Training and Sports Massage, with a vast amount of experience in personal training and fitness via self employment. My main work experience however lies within the sales and customer service industry, whether that be face to face or via telephone. My most recent role started as Store Manager for a well-known sports supplement company, progressing to marketing executive and including important duties such as carrying out sales training for the whole company. I am relocating to New Zealand on the 21st June, initially flying to Auckland on a working holiday Visa but would love to stay somewhere in New Zealand on a permanent basis and start a life in the beautiful country. The kind of role I am looking for would preferably be within a sales/customer service role, or even more perfect would be in the fitness industry. I am a very friendly and approachable person and as part of my outgoing personality I work as a topless waiter across the country for hen parties and corporate events. It's a great way to meet people. Thank you for reading this and I hope to hear from you soon.

Employment History

  • Predator Nutrition

    • Sep 2015 - Current
    Responsibilities Serving customers providing nutrition and training advice and how to use supplements effectively. Networking with other business to create partnerships, designed to enhance revenue and brand awareness. Cash handling. Writing product descriptions for the website. Staff rotas. Handling any disciplinary hearings needed. Ordering stock for the store. Working alongside the owners to bring in new items. Maintenance of the store.
  • Richer Sounds

    • Jul 2013 - Jun 2015
    Fulfilling my duties at Richer Sounds consisted of a combination of excellent customer service and second to none sales skills. Greeting customers both in the store and over the phone, my task was to listen to the customer and identify their needs, so as to provide the best product(tv, hi-fi etc) for them. When I first joined I had no knowledge of home entertainment products, but quickly learned this by reading magazines, via the Internet and on the job training from brand representatives. On a number of occasions I was the top salesman in the country. In the store I was achieving much more than the target given, most months 2 to 3 times the figures. I was also trained to carry out customer home visits to see what equipment could go in their home for the full entertainment experience. Replenishing stock and maintaining the cleanliness of the store were also required.
  • House and Home

    • Sep 2012 - Mar 2013
    My time at House and Home as a sales assistant, involved me performing tasks such as cutting keys, cleaning, serving on the shop floor, cash handling on the tills and replenishing stock.
  • BSkyB

    • Aug 2011 - May 2012
    My role at Sky was to take inbound calls from new customers wishing to join with a TV and/or broadband package. This included asking the right questions and carefully identifying the best package for that customer. A clear knowledge of the products on offer was needed at all times.
  • HML

    • Feb 2009 - Feb 2010
    As a litigation consultant, I was required to help customers with mortgage arrears, find the best solution to suit both themselves and the company. This would mean taking income and expenditure information and advising on the next possible course of action. This was a role that required very good customer service skills as it was a very sensitive time for the customer as they could face eviction from their homes. Having knowledge of the FSA guidelines were essential to ensure the correct action was taken. Also advising the customer of external help from people such as CCCS and CAB were often required.
    • Aug 2007 - Mar 2008
    Business/Staff Accounts advisors on a day to day basis would receive inbound calls from business customers and O2 staff. Generally they would be requesting account information such as current balance, what plan they were on and changing personal information. We were also required to set up new connections for customers. My role changed to iPhone support towards November 2007, when the first iPhones ever were being released. As the iPhone had never been seen before, this required a lot of research and learning about the product. We would take calls from new iPhone customers and help them work their way round the device. I was also part of a team that created a forum for iPhone customers who hadn't had their query answered. This meant communicating with Apple support technicians and relaying this information back to O2 customers.
  • GE Money

    • Apr 2006 - Sep 2006
    Making outbound calls to customers with unsecured debt, to set up payment plans, take card payments and advise on possible further action, were my main responsibilities at GE Money.
  • Lloyds Shoes

    • Sep 2004 - May 2005
    Initially my role at Lloyds was to serve customers on the shop floor, advising them on the newest range of footwear and assisting with trying the footwear on. I was then given more responsibility and became acting manager for the Leeds department and other areas. This meant doing rotas, sending across figures, dealing with customer complaints and visual merchandising.

Skills

  • Hospitality Host
  • Fitness Instructor
  • General Office Duties
  • Retail Management
  • Personal Training
  • Marketing