Serving customers providing nutrition and training advice and how to use supplements effectively.
Networking with other business to create partnerships, designed to enhance revenue and brand awareness.
Writing product descriptions for the website.
Handling any disciplinary hearings needed.
Ordering stock for the store.
Working alongside the owners to bring in new items.
Maintenance of the store.
Fulfilling my duties at Richer Sounds consisted of a combination of excellent customer service and second
to none sales skills. Greeting customers both in the store and over the phone, my task was to listen to the customer and identify their needs, so as to provide the best product(tv, hi-fi etc) for them. When I first joined
I had no knowledge of home entertainment products, but quickly learned this by reading magazines, via the Internet and on the job training from brand representatives. On a number of occasions I was the top salesman
in the country. In the store I was achieving much more than the target given, most months 2 to 3 times the figures. I was also trained to carry out customer home visits to see what equipment could go in their home
for the full entertainment experience. Replenishing stock and maintaining the cleanliness of the store were
House and Home
My time at House and Home as a sales assistant, involved me performing tasks such as cutting keys, cleaning,
serving on the shop floor, cash handling on the tills and replenishing stock.
My role at Sky was to take inbound calls from new customers wishing to join with a TV and/or broadband
package. This included asking the right questions and carefully identifying the best package for that customer.
A clear knowledge of the products on offer was needed at all times.
As a litigation consultant, I was required to help customers with mortgage arrears, find the best solution to suit
both themselves and the company. This would mean taking income and expenditure information and advising
on the next possible course of action. This was a role that required very good customer service skills as it was
a very sensitive time for the customer as they could face eviction from their homes. Having knowledge of the FSA guidelines were essential to ensure the correct action was taken. Also advising the customer of external
help from people such as CCCS and CAB were often required.
Business/Staff Accounts advisors on a day to day basis would receive inbound calls from business customers
and O2 staff. Generally they would be requesting account information such as current balance, what plan they
were on and changing personal information. We were also required to set up new connections for customers.
My role changed to iPhone support towards November 2007, when the first iPhones ever were being released.
As the iPhone had never been seen before, this required a lot of research and learning about the product.
We would take calls from new iPhone customers and help them work their way round the device. I was also part of a team that created a forum for iPhone customers who hadn't had their query answered. This meant
communicating with Apple support technicians and relaying this information back to O2 customers.
Making outbound calls to customers with unsecured debt, to set up payment plans, take card payments and advise on possible further action, were my main responsibilities at GE Money.
Initially my role at Lloyds was to serve customers on the shop floor, advising them on the newest range of footwear and assisting with trying the footwear on. I was then given more responsibility and became acting
manager for the Leeds department and other areas. This meant doing rotas, sending across figures, dealing
with customer complaints and visual merchandising.