• Ahmed A
  • Call Center Staff, Systems Analyst
  • Last/current workplace: Aramex
  • 28 years old from Auckland, AKL

Introduction

I leverage my love of learning and passion of technology to facilitate up selling for leading companies who strive for success in the market. My 5 years experience in the 2 most extensive field which is IT and customer service puts me ahead of others I consistently overcome obstacles while increasing my companies profits. I can say I have perfected on how to multi task and handle pressure as I have worked on 2 jobs while studying university I came here to NZ to advance my education and to build my career in the best fashion possible

Employment History

  • Aramex

    • May 2012 - Jul 2015
    • Responsible for SRN requests, follow up on cases/complaints about cash customers. • Grow existing customer base, and identify potential customers for supply chain and delivery solutions. • Analyze sources of service failures, identify probable root causes and recommend solutions. • Support customers with their business need and communicate with operational teams to ensure satisfactory service. • Handle and resolve customer complaints within the defined SLA and KPI's to ensure customers are satisfied. • Negotiating with local and international freight forwarders and couriers Live Industry Project Work Aramex Logistics: • IT infrastructure up gradation ( including Server / Desktop Hardware / Operating System ) • Team training on the new internal tracking software ( InfoAxis / Scanners )
    • Oct 2010 - Jan 2016
    Responsibilities: • Analyzing clients' existing systems and business models • Identifying options for potential solutions and assessing them for both technical and business suitability • Conducting requirements analysis and preparing specific proposals for modified or replacement systems • Developing solutions and related products • Producing project feasibility and costings report • Presenting proposals to clients • Planning and working flexibly to deadlines • Supporting users on change control and system updates • Providing training and user manuals to users of a new system • Keeping up to date with technical and industry developments • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements • Assist network administrator with application installation and testing • Investigate and resolve application functionality related issues and provide first level support and troubleshooting

Skills

  • Information Technology (IT) Skills
  • Telemarketing
  • Communication Skills
  • Customer Service

Certificates

  • Bachelor of Business

Education History

  • Aziz University

    • Jan 2010 - Jan 2013
    King Abdul-Aziz University, Saudi Arabia Associate Degree (Accounting Major/ Computers Minor) In-house Training / Courses
  • Auckland Institute of Studies current

    • From Jan 2016 - Current
    Auckland Institute of Studies, Auckland 2016 - present Graduate Diploma in Information Technology (Level 7)

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver