• Regina T
  • Call Center Staff
  • Last/current workplace: Kelly Services
  • 30 years old from Porirua East, WG

Introduction

I am an energetic and highly motivated individual with enthusiasm to provide the utmost service to all and who is looking to gain and progress my experience within this industry.

Employment History

  • Kelly Services

    • Dec 2015 - Dec 2015
    • Answering inbound calls from customers wanting to book pay-per-view • Making sure I have the correct customers account • Advising customers of cost to book • Data entry- inputting accurate comment of conversation with customer • Providing good customer service • Adapting to different system and navigating through customers' accounts using accurate codes.
  • Electoral Commission

    • Nov 2015 - Dec 2015
    Madison Recruitment • Extracting envelopes • Scanning • Data Entry Given Birth to twins May 2015
  • Connect Global

    • Aug 2014 - Nov 2014
    Making outbound calls to several customers regarding electricity offers we have for their region • Persuading customers to switch with us • Reaching sale targets of 4 per night or more • Inputting accurate data of client's calls (outcome) onto system using the accurate wrap up codes. • Data entry • Transferring inbound calls to the right person. Attended an employment course at In-Work NZ June-August 2014
  • RGIS

    • Aug 2012 - Jan 2014
    (Stock take) Wellington Region • Physically taking stock for our clients and accurately scanning each barcode of item from shelf. • Making calculations of scanned items and • Accurately recording precise count from specific shelf. • Reporting to team leader with final counts of item • Restocking scanned items back to original location and making sure store/warehouse is • Presentable for next day of business
  • Voluntary Work

    • Jan 2009 - Current
    • Time management • Day-to- day care of children.
  • ISS, Mitsubishi

    • Dec 2008 - Jan 2009
    • Daily Office cleaning • Use of various cleaning chemicals • small odd jobs at owners request like • Replacing empty tank bottles with full ones • Making sure kitchen is spotless and coffee and sugar jars are full for employers. • Collecting Milk crates daily from back door and storing in refrigerator
  • Taylor Preston Limited

    • Jan 2008 - Jun 2008
    • Packing meat by products • Accurately labeling meat by the right product and making sure the packaging and expiry date is correct. • Handling damaged or spoiled products if packs have not been sealed properly.
  • Drake

    • Jan 2007 - Nov 2007
    Ngauranga • Packing meat by products • Accurately labeling meat by right product and making sure the packaging and expiry date are correct • Handling damage or spoiled products if packs have not been sealed properly.
  • Dominoes

    • Apr 2004 - Aug 2004
    Customer Service • Taking orders over the phone and in person • Dealing with customers concerns • Greeting customers within 10 seconds • Keeping the customer area clean • Assisting Pizza Maker with toppings and dough or other small requests. • Upselling Pizza Maker • Making Dominoes high quality pizza • Food and Portion control • Hygiene and Food Safety • Food preparation • Taking customers orders and upselling • General cleaning duties

Skills

  • Outbound Call Centre
  • Inbound Call Centre
  • Administrative Assistant
  • Telemarketing
  • Customer Service
  • Cold Calling

Education History

  • Whitireia Polytechnic

    • Jul 2011 - Nov 2011
    In work NZ Employment Training course Karoro Learning Distance Learning Certificate in Computer Skills Level 2 Whitireia Polytechnic July 2011 - Nov 2011
  • Whitireia Polytechnic

    • Mar 2011 - Jun 2011
    Certificate in Office Administration and Computing Level 3 Microsoft OS Typing letters, memos, pamphlets, newsletters. Whitireia Polytechnic March 2011 - June 2011
  • Bishop Viard Intermediate & College

    • Jan 2002 - Jan 2006
    Certificate in Office Administration and Computing Level 2 Microsoft OS Typing letters and memos, pamphlets, newsletters. Bishop Viard Intermediate & College Porirua, Wellington

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver