Delivery Support and Customer service professional who has vast experience in delivering pre and post sales technical and commercial support in a contact centre environment. With over 12+ years significant exposure in global operations covering across North America, Australia, New Zealand, Philippines, Asia Pacific and India. Possesses a forward-thinking approaching to the management of stakeholders, clients and assignments. Has a long track record of delivering complex projects with a global reach, and is able to manage the project delivery team through the entire life-cycle.
Because I conducted myself with the utmost integrity and honesty in everything I do, I have developed my network and have earned the trust and confidence of a wide variety of senior stakeholders, managers, staff and clients across the organization. I am considered adaptable, innovative, flexible and relentless in my pursuit of outcomes.
I have strong background in change management and delivering continuous improvement initiatives using Lean Six Sigma principles and methodologies. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and driving change to improve process efficiencies. Well developed interpersonal skills with the ability to communicate effectively with key stakeholders, all levels of employees and management.