I am a recent graduate in Diploma in IT (Level 7) seeking work experience in IT Company. My current voluntary role as an IT Technician at Computer Shop Newtown Ltd provides me with hand-on experience in IT sector. I have Customer Service Experience. I am currently looking for IT helpdesk Support roles to further develop my IT skills and customer service experience. I am passionate about keeping up to date with the latest technologies and dedicated to working in the IT service industry.
• Installation of Hardware and software programmes and Applications
• Diagnosis and resolution of technical hardware and software issues
• Strong customer service Skills
• Excellent written and verbal communication skills
• Enthusiastic and a can-do attitude
• Excellent Phone Manner
• Troubleshooting Skills
• Understanding of service desk and customer service environment
• Managing and training of colleagues and clients
• Basic understanding of Active Directory Environment
• Knowledge of E-Ticketing System and Microsoft products.
• Experience in Desktop Operating Systems