• Rafael G
  • Customer Service Officer, Help Desk and IT Support Worker, Project Manager
  • Last/current workplace: Aspire2 International
  • 29 years old from Auckland, AKL

Introduction

I'm a recent IT graduate student looking for a full-time job as an IT Helpdesk. Interested in learning new skills to positively contribute to the organization while gaining experience to become a senior IT professional. I believe that I can offer skills obtained in my diploma in IT and Engineering degree such as my work experience.

Employment History

  • Aspire2 International

    • Aug 2017 - Nov 2017
    IT Helpdesk (Intern) Auckland, New Zealand Responsibilities: • Cabling, installing and setting up staff computer and printers. • Identifying and resolving software and hardware issues for students and staff. • Analysing user problems and making suggestions for the prevention of future problems.
  • New World

    • Jul 2016 - Current
    Liquor Sales Assistant New World Devonport Auckland, New Zealand Responsibilities: • Assisting customers with enquiries and complaints. • Checking delivery and stocking goods. • Advising customers according to their beer or wine preference. • Ensuring the displays and shelves are appropriately stocked.
  • Enaval Engineering

    • Jun 2012 - Nov 2015
    Project Management Assistant Niteroi, Brazil Responsibilities: • Updated weekly and monthly reports for clients. • Participated in follow-up meetings together with directors and clients. • Offered support to Planners (Junior Engineers). • Ensured all procurement of materials and data was up to date and accurate. • Liaised with other departments to resolve client and staff issues – including the financial

Skills

  • Help Desk
  • General Office Duties
  • Inbound Call Centre
  • Technical Support
  • IT Support
  • Computer Literacy
  • Information Technology (IT) Skills
  • Project Management
  • Communication Skills
  • Customer Service
  • Helpdesk

Certificates

  • Certificate II in Information Technology (IT)
  • Certificate in IT Support

Education History

  • Aspire2 current

    Diploma in Systems Administration (level 6)
  • Aspire2 current

    Diploma in IT Technical Support (Level 5)
  • University Estacio current

    Bachelor in Petroleum Engineering